IBM keeps unwarranted ears from call centre conversations
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Fri, 04 Jul 2008 05:21:42 -0700
Do you ever feel uncomfortable when you're warned that "this call may be monitored for quality and training purposes" and then you're asked for sensitive information such as a credit card number? IBM's India Research Laboratory thinks it has the answer.
Call centre experiences are usually not the highlight of anyone's day, but they're a sad fact of life we all have to go through from time to time. Despite the refrain that "you call is important to us," it usually doesn't feel that way.
Be that as it may, not only do we have to suffer the pain of calling, battling an IVR (interactive voice response) system and then often waiting on hold for some time, we then are asked ... |
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Viacom's Statement on YouTube User Data Controversy
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Fri, 04 Jul 2008 05:15:23 -0700
"It is unfortunate that we have been compelled to go to court to protect Viacom's rights and the rights of the artists who work with and depend on us. YouTube and Google have put us in this position by continuing to defend their illegal and irresponsible conduct and profiting from copyright infringement, when they could be implementing the safe and legal user generated content experience they promise.
The Court's recent decision has triggered concern about what information will be disclosed and how it will be used. Viacom has not asked for and will not be obtaining any personally identifiable information of any user. Any information that we or our outside advisors obtain -- ... |
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Stolen: Google employees' personal data
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Fri, 04 Jul 2008 05:12:25 -0700
Records kept at Colt Express Outsourcing Services, an external company Google and other companies use to handle human resources functions, were stolen in a burglary on May 26. An undisclosed number of employees' details and those of dependents such as names, addresses, and Social Security numbers were on the stolen computers. It is understood that Colt did not employ encryption to protect the information.
It's still unclear how many more of Colt Express' clients were affected by the breach. CBS' CNET Networks, publisher of News.com, was also affected by the burglary, with about 6,500 employees' details stolen. |
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Payment Standard for Web Applications Going Live
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Thu, 03 Jul 2008 14:03:04 -0700
A new payment system for the card industry (PCI) goes live at midnight 6/30/2008. The new system can be used to help combat common threats to cardholder data. It provides extra options for retailers. These extra options for retailers are; periodically checking the source code to see that it has not been tampered with and implementing what the payment card industry calls a "security policy enforcement point positioned between a web application and the client end point" while using a firewall.
Enterprise Systems |
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Updates a little slow today
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Thu, 03 Jul 2008 07:17:03 -0700
Sorry guys, feeling a bit under the weather. |
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YouTube vs. Viacom: Googles IP wins; Users lose
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Thu, 03 Jul 2008 05:46:49 -0700
The latest battle in Googles ongoing court battle with Viacom over YouTube copyright infringement is a glass half full or half empty situation. In the half full department, Google scored a legal victory as a judge shot down Viacom requests for the search giants search code and other critical intellectual property. In the half empty department, Google is being forced to turn over YouTube user histories to Viacom.
While much of todays debate (Techmeme) about this ruling will focus on user histories, the ruling needs to be viewed with a broader lens. READ MORE |
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Mobile group to establish security standards for mobile web
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Thu, 03 Jul 2008 05:20:05 -0700
Until recently, the development of mobile-friendly websites has been regarded as nothing more than an irrelevant black art. That has since changed, thanks to more web-capable phones making their way into the mainstream (such as, of course, the iPhone). But the landslide of new and improved mobile sites has opened the doors to a sort of standard-free chaos, where almost anything (that works) goes and security is a second thought. The Open Mobile Terminal Platform (OMTP) group hopes to change that, however, by launching a new initiative that focuses on mobile development without sacrificing important principles like security.
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